my replacement sim is not working

[BernardK]

Is there anybody that can tell me what I can do. In other words how to get hold of a human advisor. Because Tech is useless in my case

[TallTrees · Accepted solution]

Hi there @BernardK 

Welcome to the o2 Community forum 

Sorry to hear your difficulties 

There are telephone numbers to call to request a replacement (another 🙄) sim

I'll give them to you below or social media BUT 

IS THERE ANY CHANCE YOU COULD POP INTO AN O2 STORE?

I went in sometime ago now found them very helpful anyway here are a few contact numbers/places  good luck 

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

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[BernardK]

Hi There Tall trees. Thank you, I finally got hold of Customer services, who immediately unlocked my sim. Even though it was a replacement sim, it still needed unlocking. Though there has been many that said, even their own email to me, that I need to just put the sim in, it is ready to go.

[TallTrees]

Excellent @BernardK 

I am very pleased it has been sorted out. I  know the processes are not always clear. Glad you got customer services to help too.

Thank you for taking the time to let me know all good.

Best wishes TallTrees