- 5 Posts
- 1 Topics
- 0 Solutions
28-09-2020 09:39 - edited 28-09-2020 09:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
28-09-2020 09:39 - edited 28-09-2020 09:41
Recently had my screen replaced on Samsung galaxy s7 edge - I am having problems making and receiving calls at home (having previously had good phone signal etc).
My phone says "IMS status not registered" and that the mobile network state is "disconnected". My SIM card status keeps changing from network unknown to saying it is registered on 02 UK. And saying out of service to in service....
I've tried taking the SIM card out and replacing it - this has made no difference.
Do I need a new SIM card or is there some other problem with the phone after the screen replacement (? antenna?)?
Thanks
Sarah
Solved! Go to Solution.
Accepted Solutions
- 153096 Posts
- 652 Topics
- 29220 Solutions
on 28-09-2020 16:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 16:41
It certainly does indicate a faulty phone @SarahLED
but if it worked before the screen was replaced, whoever repaired it should be fixing it for free.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 09:45
It could be either issue.
I'd try a new sim first and if that doesn't fix it, go back to who repaired your screen.
Any O2 shop will replace your sim for free.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 10:47
- 153096 Posts
- 652 Topics
- 29220 Solutions
on 28-09-2020 10:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 10:50
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 5 Posts
- 1 Topics
- 0 Solutions
on 28-09-2020 16:24
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 16:24
- 153096 Posts
- 652 Topics
- 29220 Solutions
on 28-09-2020 16:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 16:41
It certainly does indicate a faulty phone @SarahLED
but if it worked before the screen was replaced, whoever repaired it should be fixing it for free.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 5 Posts
- 1 Topics
- 0 Solutions
on 28-09-2020 17:15
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 17:15
- 153096 Posts
- 652 Topics
- 29220 Solutions
on 28-09-2020 17:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 17:20
Best of luck @SarahLED
and remember you can get free advice from CAB if needed https://www.citizensadvice.org.uk/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 5 Posts
- 1 Topics
- 0 Solutions
on 29-09-2020 14:22
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-09-2020 14:22
- 153096 Posts
- 652 Topics
- 29220 Solutions
on 29-09-2020 15:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-09-2020 15:12
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

