Solved: Re: iPhone won’t send pictures

Lou09 · ‎02-01-2022

My iPhone won’t send pictures despite following the instructions to change the mms & mmsc details? I’m trying to send to an android phone which used to work

MI5 · ‎02-01-2022

@Lou09

Settings >Messages and scroll sown to MMS Messaging. Make sure it is switched on.

If you are PAYG you will need extra credit as MMS are not included in unlimited texts.

Equally, if you have a spend cap on a contract, they will not send.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎02-01-2022

@Lou09 See if this helps: How can I send a multimedia message (MMS) from the Apple iPhone? | The iPhone FAQ

Alternatively, you can send pictures via WhatsApp.

I DO NOT WORK FOR O2

MI5 · ‎02-01-2022

@Lou09

Settings >Messages and scroll sown to MMS Messaging. Make sure it is switched on.

If you are PAYG you will need extra credit as MMS are not included in unlimited texts.

Equally, if you have a spend cap on a contract, they will not send.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lou09 · ‎02-01-2022

Thank you! Think it’s the spend cap 🤦‍♀️

Lou09 · ‎02-01-2022

Thank you

MI5 · ‎02-01-2022

@Lou09 wrote:
Thank you! Think it’s the spend cap 🤦‍♀️

@Lou09

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lou09 · ‎02-01-2022

Thank you! 😀 got through eventually ⭐️

MI5 · ‎02-01-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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