iPhone 12

[Salma8491]

Pls advise why I am unable to use my phone in Portugal. I have enough data and my roaming is on as well. 

[jonsie · Accepted solution]

No data

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this