iMessage/Facetime Activation Error

[EA94]

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I've been onto Apple tech support all day today (Wednesday 14th) who believe the issue lies with either 02 (new carrier) or EE (old carrier). Apple have tried to send me a number of automated messages which I am not receiving but I am able to send SMS Messages (likewise Virgin Media were trying to do the same). Spoke to an 02 agent today who told me there are no blocks on my account so should be getting those messages. Cannot get hold of EE (messaging doesn't work and the number they tell you to phone just hangs up). Apple have tried to help me deregister my number from iMessage to see if that helps but because I cannot receive messages from them, I cannot get the verification codes I need to do this. It would suggest something hasn't gone quite to plan with the port from EE to 02. Please can somebody help because I am just going round and round in circles! Wishing I'd never bothered switching now! 

[MI5 · Accepted solution]

@EA94 

It could be an international block on your account which would prevent the activation text being sent to Apple.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[EA94]

 @O2Sarah- O2Jonathan

[EA94]

Thanks, have spoken to 02 who have confirmed there are no blocks or restrictions on the account. 

[Breanna]

It looks like @O2Ryan is on this morning. Can you take a look at this for @EA94 please?

[EA94]

@Breanna 

[EA94]

@O2Ryan i've just spoken with Apple tech support again who tried to get to me send a message to the international help number 48369 but I got an undeliverable message. Apple have told me that I need to speak to 02 who needs to configure this/get this set up on my account because the fact I cannot send or receive international messages is what is causing iMessage/Facetime not to activate. Please can you help.

[O2Ryan]

Thanks for the tag ill send a private message over now.

[MI5]

quelle surprise

[Breanna]

Hi @EA94 was @O2Ryan able to help you get this sorted?