getting extra (disney+) with my sons new upgrade (iphone 11)

[mattbird215]

I was trying to add my extra i got with my new phone (disney+) and it wont allow me for some reason could you help please 

[Wossa]

Similar, comes up with an error when I tray to add it.

[jonsie]

Some help here @mattbird215 

Guide: Adding and removing O2 Extras  

If you still have difficulty

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Other numbers to try here

Guide: Coronavirus Community Help and Support 

[jonsie]

There seems to be a problem adding extras at the moment so best to call O2

[Cleoriff]

Yes must have been the 8th one today @jonsie 

[MI5]

@O2Georgina has reported it and O2 are working on a fix apparently.

[jonsie]

---

@MI5 wrote:

@O2Georgina has reported it and O2 are working on a fix apparently.

---

So won't take long then....

[MI5]

How difficult can it be