email notification of bills has stopped

[wilf70]

For years, I have always received an email on the 6th of every month, to notify me of my next bill. I didn't receive an email on 6th March 2020 or again this month on 6th April 2020. Does anyone know why or can somebody direct me to the setting for email notification of bills.

Have never used a facility like this before, so I hope that someone out there can help me.

All the best

Will

[Cleoriff]

Hi @wilf70 

We would have no idea why your email notice of bills has stopped. I get an email and a text

Help via O2 Guide: How to find help & contact O2 

However Guide: Coronavirus Community Help and Support 

[jonsie]

Go to My O2 on a PC

Click on More then preferences.

Check your options there.

[MI5]

O2 are in breach of the direct debit regulations if they do not notify you of your bill.
Have you checked in your spam?

[RJLR54]

Hi Will, the same has happened to me. I normally receive email notification of bills on 26th of each month. Had the last one on 26th Jan, nothing for Feb or March! Have checked my account settings and spam, all looks OK.

Robin

[RJLR54]

Further to my previous post have just noticed that I am receiving text messages re recent bills but not emails.

Robin

[madasaf1sh]

Just checked and im getting both.

I have just noted, i get a text, aura and a email...

Have you checked your Spam folders, as this is the usual cause, or your email provider is blocking the incoming emails.

[O2Faisal]

Hi Will

That's strange, you havent updated your notification prefernces with O2 by any chance, a recent upgrade where the questions are asked again. Sometimes people say not to any communications. Only thing i can think of that may have caused that, however getting in touch with the Customer services team can have it resoved.