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eSIM not working

StephB2
Level 1: Joiner
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I have tried to install an eSIM as my physical Sim stopped working for some reason. I had some issues with it so I called customer services and they helped me get it activated properly. I now have realised no one can call me. It just goes straight to voicemail and I don’t get a notification saying missed call. I can call out to anyone, that works fine it’s just receiving calls. 

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jonsie
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MI5
Level 94: Supreme
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@StephB2 

Dial ##002# to cancel all diverts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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