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eSim proceedure

Warnoceros123
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Hi team

 

Background:

I have a Galaxy Watch 4 on order and have been sent an 'eSim voucher' after a conversation with one of the sales team via chat. This, at £5 is unlimited data and can be linked to my phone (GNote20U5G).

 

My problem:

Instructions say to scan QR code but I've been sent a manifest with eSIM written on it but the package contains a replacement physical SIM. There is no QR code, only a bar code.

 

Instructions from chat were:

Ronald: Download the Galaxy Wearable app from the Play Store on your phone. Once downloaded, open the app. With your watch turned on and placed next to your phone, follow the on-screen instructions on both your phone and watch to set it up. As part of the set-up process, you will reach a step called ‘Mobile service for your watch’. This will allow you to scan the QR Code on your eSIM voucher using your phone’s camera. Once scanned, the eSIM will be setup on your watch. Once setup is finished there’s one more setting to check. On your phone, go to Settings, Advanced Features, and switch on ‘Call & text on other devices’. You can also tap on ‘Call & text on other devices’ where in other areas of your Settings. For example, when you are turning on ‘Use mobile data’ for calls and texts.

 

 

Any advice gratefully received. Do eSims normally come with a Physical SIM? Did they mean bar code when they said QR code?

 

Thanks.

 

James

 

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MI5
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Yeah that's wrong, but you need to go in store anyway so may as well get the eSim pack in there at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Warnoceros123
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Watch has been bought from Samsung Direct

 

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MI5
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@Warnoceros123 

Samsung watch setup.
1. Contact O2 and get them to set up Data and WIFI calling on your Samsung mobile, it's free but needs to be set up to use the watch. You can then turn the switch on in setting under connections.

2. If you need an esim the only place to get it now is at an O2 store, it's free at the store.

3. If you already have an esim you won't be able to set up your watch just by going through the process on the Gear app, it'll set up the plan in principle on the phone and watch, but it won't connect to the network so don't waste your time. Delete the plan and go to an O2 store.

4. The only way you'll get the watch connected is by going to the O2 store, sitting with the sales person and have them set up the esim and the plan, it's £5 per month for 1gb which is more than enough data.

5. Most store sales people haven't a clue about setting up the Samsung watch 4g, so have them give you the esim, scan the QR code let your phone set up the plan and then have them go into their system as if your purchasing the watch directly from O2, at the bottom of their screen (this is at an O2 store) there is a box that says set up watch plan, when they press that, it'll allow them to set up a watch data plan, as if you've purchased the watch from O2.

6. At that point and after the salesperson puts in all the info from the esim they gave you into their system, it'll take about 10 min for the watch to connect, you'll then need to go into the connection settings on your watch, turn on auto for data, turn on data roaming and then go to the network search setting on the watch and let it the watch search for the network, it'll then register it and you're almost there.

7. Next go to your mobile and in settings, advanced, turn on the switch to use your mobile data on other devices, make sure when you turn it on, it shows your Samsung watch at the bottom, tap and another screen comes up showing the watch is connected to your phone.

8. Then reboot your watch and your mobile and you're done. Test it by leaving your phone in your home and take a walk, the watch should connect and show the 4g symbol and the mobile calling bars, if you try and make a call and it doesn't work or says connect to Bluetooth, go back to step 7, and reboot the phone to make sure it's found the device, i.e. your watch. It will also say at the bottom of the watch, standalone, means your using the watch on it's own.

9. You're done. Just remember you can only get your Samsung Watch 4g connected by getting it done in the O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Warnoceros123
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@MI5  Thanks. I was asking about the eSIM voucher though. O2 Sales said the sent me an eSIM voucher. However, manifest says eSIM but I've received a physical SIM with no QR code.

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MI5
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Yeah that's wrong, but you need to go in store anyway so may as well get the eSim pack in there at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Warnoceros123
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@MI5 Thats helpful - thanks - final question slight_smile      Setting up Data and wifi calling - I've already got wifi calling enabled on my Phone - do i need them to enable data as well (cant see that option)?

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MI5
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No, it's all part of the same package, so if wifi calling is working, so will 4g calling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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