cancel
Showing results for 
Search instead for 
Did you mean: 

e-SIM pack lost

eSIM_Queries
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,  Purchased a new phone and wish to move my o2 eSIM to new device, but have lost the pack so no qcode.

 

Can anyone suggest how I can proceed?

 

Thank you

Message 1 of 2
197 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128168 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@eSIM_Queries 

You need to contact O2 for a new eSim pack.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
195 Views