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cellular data not allowing any internet or app access

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NinaH
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on ‎13-03-2023 12:02

on ‎13-03-2023 12:02

I have not been able to access internet or apps using mobile (cellular data) since 4th March. I have been through O2 several times and they can't work out why - have done all the resets, changed SIM etc and still no joy. If I am not on wifi - I cannot get internet or apps on mobile data.

So O2 will contact me in 3-5 days apparently, am currently on chat to apple and they are a bit stuck too so can anyone else help??  The network is fine, resets don't work, new SIM is same problem, everything is set right etc etc

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MI5
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on ‎13-03-2023 14:50

on ‎13-03-2023 14:50

@NinaH 

You need to contact O2 again.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎13-03-2023 12:17

on ‎13-03-2023 12:17

@NinaH 

Have you checked for any local issues here O2 Service Status ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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NinaH
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on ‎13-03-2023 14:48

on ‎13-03-2023 14:48

yes. all the basic avenues and checks have been done

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MI5
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In response to NinaH
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on ‎13-03-2023 14:50

on ‎13-03-2023 14:50

@NinaH 

You need to contact O2 again.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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