can't access the app

[kazz98]

i  moved from virgin media to

o2 a matter of months ago, still can't access the app or online when i log in it's saying i have no products with o2 when i currently had a contract and a disney plus add on but i'm unable to check any of this how can i access the app? when i log in it's saying it's unavailable to me for some reason

[gmarkj]

Can you log in using a browser @kazz98 ?
If yes, try deleting the app, reboot your phone and download again.

If not, you will need to get in touch with customer services.

202 is the usual number to talk but social media can get results

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)