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block usage when exceed date allowance

Data6
Level 1: Joiner
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on ‎15-09-2020 14:15

on ‎15-09-2020 14:15

How can I block usage on my daughters phone when she has exceeded her data allowance?

 

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gmarkj
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on ‎15-09-2020 14:28

on ‎15-09-2020 14:28

If she is on a "normal" consumer contract (signed up either with o2 or a 3rd party) then it should stop.
If she is on PAYG then it will start using her credit once the bundle allowance has run out.
Not sure if you can stop data use after the bundle goes without not having a balance.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Marjo
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on ‎16-09-2020 10:28

on ‎16-09-2020 10:28

Hi @Data6 , welcome to our community! slight_smile

It would be great to hear back from you to know if you got all the information you needed or if you have any additional questions. 

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