Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

How to recycle o2 phone

Hi all, I've just bought a new phone through the O2 online shop and chose to recycle my old O2 phone.However, now that the order is done, I didn't receive any instructions on how to do so.Will I receive instructions on how to recycle the old phone wh...

Resolved! Pixel 5 WiFi calling

Hi This is really confusing me. I want to get a Pixel 5 on O2 but I need WiFi calling to work on it. Some questions... 1. Does WiFi calling work on O2 with this handset?2. If yes, do I HAVE to buy the phone from O2 for it to work? Can I instead buy t...

Resolved! Smashed phone

O2 are pants !! I've smashed my screen it's now bright yellow, can't call them, been to the store they wouldn't help, I have this old iPad and I'm trying to contact via web chat to make an insurance claim and I can't even work out how to do that . So...

Resolved! Upgrade

Trying to get live chat but nothing showing?

Resolved! Bill payment

Hi,This maybe a stupid question but i received a text saying that my 02 bill had not been paid yet according to my 02 app, its all been paid. Any advice please?- Penny

Changing payment date

Why is it so hard to speak to someone?! Online chat doesnt seem to exist any more. Aura is no help. Each time I select an option to try and direct me to the right page I end up back on the original page!!! Tried phoning and none of the options apply....

Resolved! How do I use my prime free add on? HELP!

I got prime as a free add on when I upgraded my phone, it runs untill jan 2021 however I don't know how to use it or add to my amazon accoutn and I have not found answer online. please help before this add on expires and is compeltely useless!

Resolved! Lost Phone

Hello, I have lost phone. I am hearing impairment and need speak to someone on live chat. I can't find live chat anywhere. Regards Cathy

Resolved! Disney Plus

I am trying everything to no avail to get the £2 a month off Disney plus as an extra, is it due to the tariff I am on? I am on the £10 a month big data bundle, Thanks

Poor call quality

I've recently switched to sim only from my contract and the call quality is really poor, i.e. people can't hear me when I'm speaking to them. This is a recent issue, so I'm wondering if the move from contract to sim only has somehow done something, e...

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