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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! Data

My  data is not working for me. i can only use wi-fi. Why ? 

Resolved! 5g sim

I’ve just purchased an iPhone 13 pro and I hzz as be copied the data from my existing iPhone 7plus. Can you let me know if I have to get a new sim or if I can just swap the sim from my iPhone 7

Spoon by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot receive TXT messages

When I joined O2 I brought my number from EE, but my number has not been ported properly as I cannot receive TXT messages, my wife number done at the same time is OK

Tr5v15r by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Xperior 10 II

My Xperior 10.II has started to turn itself off randomly, repeated times, whilst in use. E.G, just on a call and entering apts into my calender and phone shuts down, then auto restarts then initialising!!The device has not been damaged, dropped, wet ...

Eleri by Level 1: Joiner
  • 668 Views
  • 3 replies
  • 0 kudos

Resolved! New sim

I have mistakenly ordered a 5g sim for my iPhone XR will it work thanks

Joycicls by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Pixel 6 pro

Hello. I recently sent off my pixel 6 Pro for repair. Which my add was a long and painstaking process that I'll be making a complaint about. And it's came back with a new screen, but the fingerprint sensor doesn't work. I used o2 being my provider, t...

Blister by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

mobile hotspot disconnects the internet

Hello. I have 2 computers. The main computer has a dongle. The main computer also has the mobile hotspot switched on and that allows the other computer to connect to the internet. Since updating the latest Microsoft version a few days ago, when I now...

TootlePip by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Apple watch data plan problems

New to 02 24 May, added apple watch (from Apple) data plan 1st June, then problems for two weeks with incoming calls not connecting even though my phone was ringing so callers hung up. Eventually this was sorted when I asked to leave, however I had d...

SCG by Level 1: Joiner
  • 584 Views
  • 4 replies
  • 0 kudos

Resolved! IMessage won’t accept using my phone number

Recently had my number internal migrated from old O2 contract to my new O2 contract. iMessage now won’t work with my number and only accepts my email address. Been through customer service and had all the normal toggle on/off, network reset, phone nu...

Ashman by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos