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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Resolved! No internet of extremely poor

From day one since I switched to O2 I face low quality of the Internet Connection, frequent loss of signal and distress. I survive as a begger with WIFI here and there. As this is a contract for a 1, without any actual benefits to me, I wonder if the...

AdiP by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! PHONE SETTINGS

HiCan anyone tell me the latest settings for my Android phone please?I can't seem to make calls to other phones, but my WhatsApp and web browser seem to work OK, although very slow.Thanks in advance.

Resolved! My speaker isn't working well

I got my Samsung 22 in December, and since I've had it, my speaker isn't working to it's full potential. At first I thought it was .y daughters phone, but realised its whenever I make or receive a call. Its got worse. The device itself isn't damaged,...

CLT by Level 1: Joiner
  • 400 Views
  • 3 replies
  • 0 kudos

Resolved! Extending ring time

I want to increase the ring time before my phone goes to voicemail how ?

Jimd by Level 1: Joiner
  • 753 Views
  • 3 replies
  • 0 kudos

Phone calls not being received

hi there my incoming phone calls show straight away as missed calls rather than giving me the opportunity to answer them. This has been happening for weeks..any idea why?

Nats1 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

sim is not being registered in Teltonika GSM router

Hi, I have installed a sim in a Teltonika router (we normally have no issues and the sims are recognized quite quickly). However, on this occasion, It has been installed on Friday morning and has been on all weekend and is still showing as 'Unregiste...

Deslasus by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! Can't make calls on new iphone 14 and sim

hi,existing O2 customer, i've today received my new phone and sim and gone through all of the set up procedures to move across from my old phone. Everything on the new phone works other than the ability to make or receive calls. It;s showing no signa...

cjm2011 by Level 1: Joiner
  • 886 Views
  • 2 replies
  • 0 kudos

Resolved! New sim not receiving calls/texts

Just upgraded to S23 plus. Decided to keep my old S10 and received a new sim/number to use for work only. Since swapping for new sim I cannot receive calls/texts on my S10 in one area, my work!! My S23+ works fineIt just doesn't make sense, I have ch...

Jooz by Level 1: Joiner
  • 2115 Views
  • 3 replies
  • 0 kudos