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I want to change my pay monthly to pay as you go as I'm abroad, but it's impossible without calling

I'm finding it impossible to change plan from pay monthly to pay as you go without calling up. I am currently abroad so cannot use my sim without paying extortionate fees. But cancelling online seems impossible.I've contacted o2 on the app, Facebook,...

JoshGee by • Level 1: Joiner
  • 623 Views
  • 3 replies
  • 0 kudos

No data in Europe

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dro...

Mog931 by • Level 1: Joiner
  • 768 Views
  • 6 replies
  • 0 kudos

Resolved! Esim swap activation time?

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life....

Monkatron by • Level 1: Joiner
  • 13440 Views
  • 17 replies
  • 0 kudos

Swapped to ESim and now phone loses mobile data

Hello, I have a Samsung S23 Ultra. I switched to an ESIM a few days ago. Since switching, if my phone loses signal (e.g. in a lift or on the underground), it does not restore mobile data when signal is restored (this doesn't occur when I leave WiFi c...

Aaron12 by • Level 1: Joiner
  • 4956 Views
  • 11 replies
  • 0 kudos

Resolved! Roaming Bar

Hi @Martin-O2 There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts. - Can you find out from O2 if this was a sweeping policy to apply a ...

pgn by • Level 77: Grand Master
  • 6241 Views
  • 12 replies
  • 1 kudos

Resolved! Moving Abroad

Hi there, If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process? Thanks.

Jordan92 by • Level 1: Joiner
  • 2058 Views
  • 1 replies
  • 0 kudos

Phone number not recognised

My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 ...

Allan4156 by • Level 1: Joiner
  • 1207 Views
  • 1 replies
  • 0 kudos

Resolved! Gambling sites

Hello is there any way to block gambling sites from getting access? 

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