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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Stolen phone

Hi My phone has been stolen so I would like to block it - but I can't call the number to do so as I obviously do not have a phone... is there any other way I can do this without having to call a number Thanks

Katrna by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pac code

Hi i have just joined 02 today and have left EE.i have my PAC code and need to bring my old no. To 02

Owen2003 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Charged for services I don't have

Hi, 02 are charging me £9.99 a mth for netflix I don't have, it's been confirmed by Netflix that they aren't taking the money this has been going on since 12/2017 just found out when I went to upgrade my daughters phone so far 02 has taken £457.97

AS1970 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! PAC transfer failed 3 times

I have given my PAC code to O2 on three separate occasions. The PAC transfer porting has not happened correctly or porting date passed without anything happening.Still on a temporary number which I do not want! Why cannot O2 do a simple process like ...

Arnie_G by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Volt

I can’t get volt because o2 are saying I don’t have virgin media which I have

Col55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Live Chat is not working

Hello, I have just received the following message from O2 ( It says to use live chat but the link does not work ("Server not found"). Is the live chat working? Thanks for your email, but we have now shut down our email support se...

Resolved! Fraud

Hi, can someone help me on how do I get in touch with O2 fraud team? My account was broken into on 03/10/21 and two phones were ordered. Luckily I spotted on time and both phones were returned to O2. The problem is that my contract was also changed s...

Kat46 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! pay as you go

Hi,how do I get a strait pay as you go?no bolts ons or anything

Tyla by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgraded my contract

Hi I upgraded my iPhone yesterday, so my new contract started today, I’m trying to add my discount but it keeps saying I can’t because it’s still got my old contract on it , please can you help me

Marie75 by Level 1: Joiner
  • 3 replies
  • 0 kudos