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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3071 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5097 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16056 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8153 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7518 Views
  • 6 replies
  • 0 kudos

Xperia xa1

I am unable to send or receive text on ky sony xperia xa1

Sian2 by Level 1: Joiner
  • 677 Views
  • 5 replies
  • 0 kudos

Previous call records

Can anyone tell me how to get details of calls made to a number in the last 8 months? I have a complaint with an ombudsman and need details of all the occasions I’ve called a company (not o2) on a particular number. I can’t find specifics for calls t...

JTUK1 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking 02 Phone

HiJust today I bought a s7 edge of somebody which is locked to 02. I was under the impression it would be a straight forward procedure to unlock it to all networks but nu-uh. 02 are telling me they need the previous owner to contact them to unlock it...

Gazereth by Level 1: Joiner
  • 619 Views
  • 7 replies
  • 0 kudos

Resolved! Calls keep cutting off on Samsung A50

I've had this phone for a year and lately calls have been cutting off for no reason. I am then not able to phone anyone for about 4-5 minutes. Switching off the phone has made no difference. So frustrating!

Nich by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! Recent Calls

Can anyone tell me how I can see my recent calls. There is a gap between the last recent call on my phone and the last call on the latest bill. The recent calls on my phone dont go back to my latest bill. Thank you

ClareTops by Level 1: Joiner
  • 2019 Views
  • 7 replies
  • 0 kudos

Resolved! Red mobile charges

Hi,I have discovered charges to my monthly contract through my daughter’s phone number. How do I get O2 to firstly block these weekly charges. I’ve emailed the game company but need advice how I can reclaim money. The company is red mobile 27 and we ...

Ruth571 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

voicemails

I have a samsung s10 lite, i am not getting notification of voicemails, anybody know how to turn these on?

Cant make calls

Why cant I make calls and why doesn't my internet work? Was fine earlier. It cant be anything to do with my bill

Sarah155y by Level 1: Joiner
  • 726 Views
  • 6 replies
  • 0 kudos