You've now hit your 50MB/£51.50 limit. Roaming in USA

[Peanut1742]

Hi

I’m in USA. I paid for USA O2 travel add-on before leaving. As soon as I landed I got a message saying: 

You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/terms

I also have no use of my phone without WiFi. I also see a £40 charge on my bill for one day use.

I have an iPhone 14. 

1. Why am I being charged after I’d paid for roaming £6 a day in USA service? Plus additional top up 

2 why can’t I use my phone on cellular service? 

[MI5]

@Peanut1742 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Enlli]

USA - Roaming with O2 

Remember, once sorted you need to have 4G Calling to make voice calls in the USA