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Wrong delivery address!

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Alvm
Level 1: Joiner
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on ‎23-09-2022 20:55

on ‎23-09-2022 20:55

I’ve ordered an upgrade today. It’s out of stock but will be delivered within 2 weeks. When I went to track the order it had an old address as where they were going to delivery it. Which is odd as they delivered it to my current address 3 years ago. 

I’ve changed my billing address to the current one on My O2, but it hasn’t changed the delivery address. Do I need to cancel the entire order and start again or is this something O2 can fix?

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MI5
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on ‎23-09-2022 21:02

on ‎23-09-2022 21:02

@Alvm 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151817 Posts
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  • 28844 Solutions
Registered:

on ‎23-09-2022 21:02

on ‎23-09-2022 21:02

@Alvm 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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