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Wanting to cancel a new order

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CER
Level 1: Joiner
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on ‎23-09-2021 20:35

on ‎23-09-2021 20:35

Hi

i have placed an order this morning g for a new phone and contract. However, I have now received an email saying the phone is out of stock and they ha e no idea when it will be back in. I need a phone ASAP so would like to cancel my order and look elsewhere for one that is in stock. How do I go about canceling an order that has t even been dispatched? Thanks

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MI5
Level 94: Supreme
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on ‎23-09-2021 20:47

on ‎23-09-2021 20:47

@CER 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎23-09-2021 20:47

on ‎23-09-2021 20:47

@CER 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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