View Previous Bills

[NelsonPickled]

This feature is not working and hasn't been for over a month no - I need to be able to download copies of my bills for expenses claims. Why has this been taken away, all that happens is I get an error message? When I click on the link to report the error I get another error message - any idea what O2 is up to?

[MI5 · Accepted solution]

@NelsonPickled 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202. 

Guide: How do I get to the 'Download Bill' page? 

[NelsonPickled]

Thanks for your help. Still awaiting contact from O2 using the on-line channels.

[MI5]

Let's see if @O2Emma can speed things up for you.

[O2Emma]

Hi @MI5 I will pick this up thanks.

[O2Emma]

Hi @NelsonPickled I will send you a private message to look into this for you .

[O2Emma]

Hi @Anonymous Can you look into this for @NelsonPickled tomorrow please when you are back in at 13.00.

[Anonymous]

@O2Emma thanks for the tag @NelsonPickled will private message you.

[pgn]

Have you tried the method shown in here from an incognito tab in any browser, @NelsonPickled?

Guide: How do I get to the 'Download Bill' page? 

And logout from the Forum first 😀

[Michael1878]

Can you possibly share the solution to this issue as I'm having the same problem? Seems like it would save time to publicly publish how to download bills? Thanks