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Unable to request volt upgrade

Lefty
Level 1: Joiner
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Hi

 

I'm a recent Virgin Media and long time O2 customer. I've seen the adverts for Volt upgrades but when I go to request them I'm in a loop between O2 and Virgin sites.

 

Both accounts are in my name and same address, anyone know how to fix this to allow for the upgrades?

 

Thanks

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MI5
Level 94: Supreme
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@Lefty 

Have a look at the main thread here for answers https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Lefty 

Have a look at the main thread here for answers https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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