Unable to get data on Apple Watch

[McCartney789]

 

So, I have had a very bad start with o2 and for some reason have chosen to see it through although I feel I may be at my wits end! Apologies for the long post but no one at customer service seems to be listening to me or giving me any confidence to trust what they say they are doing. 

So I personally own, outright, my iPhone 14 Pro Max and Apple Watch Ultra, I have 7 numbers with my current provider that I though I was going to bring over once my main number was setup. So I initially provided my PAC at contracting over the phone, however this never got actioned, when I contacted o2 for a date they said they never had my PAC. So I put in a request to be told the migration would complete within 2 days, the Friday, when chased Friday as my old sim was still working I was then told it wasn’t even going to start until the Monday! Monday came and my old sim was disconnected BUT nothing happened, end of day my old sim reconnected, I contacted customer support and was told it can take 24 hours to complete from the time it was processed. So 24 hours passed and no migration, called customer support again to be told it hadn’t complete as was still showing pending, so a form was filled in and I was told to wait. My number came over a day or so later and I thought that was it. So I setup my watch prior to migrating as I was told that the data plan would just automatically adjust to my number once it migrated. A day after the migration completed I noticed the data was off on my watch and upon checking wouldn’t let me re-add the data plan. This is where the Watch issues begin. I contacted customer support a couple times and tried a couple thing with no luck, the last being to delete the plan and try to re-add it, from here on in I always get an error telling me to “Contact 202 quoting reference 106” I have done this countless times over the past 3 weeks to which they tried multiple thing and create multiple requests for technical support that I never got a response from. One of the things they did was an Esim reset, this actually resulted in my number being disconnected for a couple days due to the migration of my number never being completed properly. I have had my watch replaced by Apple as customer support told me my watch was faulty, I had the data plan cancelled, I have even stretched to contracting a new Apple Watch Ultra direct from o2 which I will now be returning. Through all of this the error has never changed and is the same reference 106. The o2 landing page never lets me try and log in or anything it just goes straight to error, I have visual voicemail and Wi-Fi calling, I have tried 4g, 5g, Wi-Fi to no avail. I have factory reset my phone twice which caused me no end of issues trying to get my phones esim reactivated. I even went 2 hours out of my way to a store, apart from them actually understanding what I was saying they were also unable to help. 

Can someone please? Tell me where to go or who to speak to? It has been over 3 weeks now and I haven’t received a single one of the call backs I have been promised. Thanks 

[O2Sarah-]

Good morning 

Thanks for the tag @MI5 

@LukeW1709 I will send you a message so we can check your account.

[MKTotle]

Hi,

I'm having same issue and now O2 has sent me an eSim 5G .... Mobile Data and calls activated but still same error with Watch, reset iPhone14 and Applewatch to factory settings but still same issue.

Thanks

[pgn]

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@MKTotle wrote:

Hi,

I'm having same issue and now O2 has sent me an eSim 5G .... Mobile Data and calls activated but still same error with Watch, reset iPhone14 and Applewatch to factory settings but still same issue.

Thanks

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Some common fixes for this seen here, @MKTotle:

• Varying degrees of success when stuck in that loop with ordering a new physical SIM for the phone and swapping service onto it from the old physical SIM; and:  
• Work with O2 Advisors to reset matters at the back-end, on O2's systems, and then delete the esim from the watch and restart the activation process using the "watch app" from the beginning.

I will tag @O2Sarah- who is on duty tomorrow morning from 8am, keep a watch for her message. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@MKTotle I will send you a private message so we can check your account.