Top up

[Mohamed38]

Hello my payment for my roll over was missed and I thought I was paying it by topping up but clearly that was a mistake can you please take the £20 top up I just made and put it for the payment of my monthly roll over plan please 

[madasaf1sh]

@Mohamed38 

This is a customer to customer forum, with no access to accounts. 

You will need to call customer services on 4445

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 44452

[MI5]

@Mohamed38 

The short answer is no.

Rolling plans must be paid by your registered card on a continuous payment authority.

The top up you've added can only be used as additional credit for out of allowance charges.

Pay As You Go: Introducing "Rolling Plans"