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Mohamed38
Level 1: Joiner
  • 1 Posts
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on ‎16-08-2023 18:44

on ‎16-08-2023 18:44

Hello my payment for my roll over was missed and I thought I was paying it by topping up but clearly that was a mistake can you please take the £20 top up I just made and put it for the payment of my monthly roll over plan please 

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madasaf1sh
Level 78: King of Kings
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on ‎16-08-2023 19:06

on ‎16-08-2023 19:06

@Mohamed38 

 

This is a customer to customer forum, with no access to accounts. 

You will need to call customer services on 4445

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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jonsie
Level 94: Supreme
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on ‎16-08-2023 19:06

on ‎16-08-2023 19:06

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 44452

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎16-08-2023 22:04

on ‎16-08-2023 22:04

@Mohamed38 

The short answer is no.

Rolling plans must be paid by your registered card on a continuous payment authority.

The top up you've added can only be used as additional credit for out of allowance charges.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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