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Texts arriving late

BillyBilly
Level 1: Joiner
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My security code texts arrive late (unless they are from O2). Codes for NHS / Covid need to be put in within 5 minutes. These texts take 6 or more hours but O2s come within 30 seconds; how do I get these texts in time????

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madasaf1sh
Level 78: King of Kings
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@BillyBilly 


Sounds like delay on the senders side, I see this across all 4 MNO's in the UK.... 

o2 use there own tooling, where are the NHS etc use a 3rd Party to send them out. 


I would reach out NHSX etc

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12043 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@BillyBilly 


Sounds like delay on the senders side, I see this across all 4 MNO's in the UK.... 

o2 use there own tooling, where are the NHS etc use a 3rd Party to send them out. 


I would reach out NHSX etc

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
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@BillyBilly 

Try turning off wifi to see if they come through any quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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