Switch up IMEI not recognised
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on โ23-05-2023 20:40
Anybody understand why my phone pixel 7a I recently switched up from a iPhone 14 pro max as found far to heavy so went back to a android phone should of just went for the 7pro at the time as now finding 7a screen to narrow and keyboard hard to type (big hands ) so returned to store I got 7a from to exchange for the 7 pro this was ordered as no stock day I went back I was contacted couple days later it's arrived and to pop back yet when ever they try to scan the imei barcode (*#06#) it just comes up device not recognised so there not able to complete the switch up !! They said they would need to email a department to get it sorted yet still not working after I called into a different store today just to try and haven't heard from the original store the phone came from yet as well and online chat is as helpfull as a chocolate tea pot ๐ค
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on โ23-05-2023 20:50
Have they tried both IMEI numbers?
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on โ23-05-2023 23:27
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on โ23-05-2023 23:27
Yes both via *#06# and one on the box still not recognised yet it's all correct and matches on account yet the system says device not recognised, just stupid
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on โ24-05-2023 08:02
Does this site recognise your device?
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on โ24-05-2023 09:37
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on โ24-05-2023 09:37
Checkmend didnt find any details did bring upake model but I'd inputted that anyway ?
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on โ24-05-2023 09:45
It should be found automatically @Joshk
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on โ24-05-2023 10:09
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on โ24-05-2023 10:09
โ
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on โ24-05-2023 10:24
Looks like the database is not updated yet.
Might be worth chatting with Google @Joshk
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on โ24-05-2023 11:34
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on โ24-05-2023 11:34
Just got off live chat with Google support and providing the imei numbers there data base can identify the device ok so I don't think that's preventing anything, ๐
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on โ24-05-2023 11:43
I guess it's the external databases that haven't caught up.
At least Google confirms all is OK from a device POV.
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