Switch up. Device not recognised

[Soks99]

Hi all. 

I switched up to the z fold 5 on Friday long story but I need to switch up to something cheaper before my bill is generated in 7 days. 

When I try to switch up it says device not found. My local store is raising this with the powers that be as there's nothing they can do. Just wondering if there's anything that can be done and if anyone else is having the same issue?

[madasaf1sh]

@Soks99 

Did you preorder your Pixel Fold? I am hopefully picking up mine tomorrow..  

Shame you are having so many issues @Chris_K  @Soks99 seems to be having a lot of issues with his Switch Up's is there anything you can advise for them?? 

[Soks99]

Im really frustrated to the point I've raised a formal complaint with O2. The stores can't help me. The stores retain support said they don't deal 2ith switch ups, customer service said they can't help me, social media (understandably) can't help me WHO CAN?

Someone I know in Manchester went to switch up at his local store who advised the reason why it's coming up is because you can't switch up within 14 days as switch up doesn't apply then. But after 14 days he goes onto the 90 day terms. WTF??

The manager at my local O2 is having arguments with other O2 managers over what's app who's saying it's 90 days. Even showing what Chris has said in his announcements and showing on the website they're still pushing back. 

Some people in customer service are being told 90 days for everyone. I phoned O2 recycle about another matter and the lady said she's just had her training on this and she's been told 90 days for all customers. 

I don't understand what's going on. There's a lack of failure of communication within O2. 

[madasaf1sh]

@Soks99 

You can send the same communications to 100 different stores, and 75% will read it and understand it and follow the comms as you expect them to them to the other 25% will understand it in a completely different way, and not follow the comms as expected, trust me I have the scars from doing these things.. 

I think from the other thread they are trying to update comms asap, to the shops..   

The 14day thing is a bit of a weird one, to be honest, as it wasn't designed from what I can tell for that purpose. At that point its a sort of cease and re-provide, so in my view its a cancellation and a new contract so think that is fair, and I never thought you could do it within the 14days as it would be for the above. 

And this might sound controversial but it really isn't in the spirit, and is probably why its changed for new customers.. 

[Soks99]

I think it's more 75% are not understanding personally 😁

I'm thinking of just doing the 14 day return but I understand I might be put on the 90 days. I think that'll be good for me. 

See how it goes.