Suspect split port

[Tricky1]

Hello, really need some help!

My porting was done yesterday from 3 to O2.....the ported number seems to be only partially transferred as I can place calls ok but cannot recieve calls outside of O2 network. Also I do not recieve any sms messages. However if I insert my old 3 sim, my missing sms messages will download, plus missed call alerts.

Additional info; When I call my 'ported' number from outside the O2 network I get my old 3 answerphone greeting....however when I call my 'ported' number from within the O2 network I get the O2 answerphone. This seems classis split porting?....really need a quick solution as all my banking etc uses the number for security sms/calls. Could anyone looking in raise it with the MNP team?...CS have not helped.

[BostonBeth]

I’m gonna jump on this as I have the exact same issue porting from three also. I’ve had to resort to putting my three sim in as I need to receive calls and text and can’t keep swapping over. 

[pgn]

This answer helped in a similar case,

 @Tricky1 and @BostonBeth - in case you are unable to get to an O2 Store today, I tag @O2Lisa who is in from 8am today, keep an eye on your PMs:

https://community.o2.co.uk/t5/Pay-Monthly/Split-Port-Issue/m-p/1560754/highlight/true#M247065

Good luck!

[O2Lisa]

Morning all, thanks for the tag @pgn 

@Tricky1, @BostonBeth I’ll message you both privately and look in to this for you😊

[Tricky1]

Just wanted to say many thanks to O2lisa and pgn for bringing it to her attention. All seems good now with the porting. Very, very much appreciated.

[pgn]

Glad to hear you got sorted, @Tricky1 and thank you, @O2Lisa 👍

[O2Lisa]

Glad it’s all sorted for you @Tricky1 😊

You’re both very welcome @pgn.