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Sim number not recognised

Z14
Level 1: Joiner
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Hi I was using a Lebara sim while I was in the UK in July for 2 weeks, and the number that is registered on my O2 account is one I don't recognise or at least don't remember using, and thus I have not been able to receive any texts, and now I can't log in to my O2 account without a OTP as proof that I am the user of the account. And as we speak I am not sure if the Lebara sim number or the sim itself is active, as I am no longer in the UK.

And the only thing I would like to do is make payments to my contract. Please if I can get some help.

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MI5
Level 94: Supreme
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@Z14 

The Lebara sim has nothing to do with your O2 account, so ignore that.

Bill guide here Guide: How to Pay Your Bill (Contract) 

Setting up a direct debit will avoid your issue.

You can reach the Payment Management team on +44 800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call using Skype if need be Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Z14
Level 1: Joiner
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@MI5 
Much Appreciated 👍

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