Sim Swap not working

[GibboTheGibbo]

Hello I did a sim swap at 11.30am on the 25th of November and it still hasn't done it. I received the txt saying it was going through but it still hasn't. How long does it usually take?

[Enlli · Accepted solution]

You don't say whether this is a simple migration of your number or the porting in of your number from another network. Looking at the calendar I would have thought Tuesday in the latter case

Best you contact O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you

See also

Guide: Migration & porting into O2  

[GibboTheGibbo]

Thanks for the reply it's just a migration of my existing o2 number. 

[Enlli]

Then definitely contact them either by phone or the links I posted.