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Signal and data not available

tony29
Level 1: Joiner
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on ‎16-12-2022 15:43

on ‎16-12-2022 15:43

Hey there - For the last 24hrs my phone signal and data have not been working at all. I can't get calls or anything and it's driving me mad as I am abroad and really really need my phone. 

 

Can you please help me resolve this ? When i click on the mobile data in settings it says " set up mobile services" I've tried everything. And nothing is fixing the issue. Please help me out here. 

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MI5
Level 94: Supreme
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on ‎16-12-2022 15:50

on ‎16-12-2022 15:50

@tony29 

Some things to try:
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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on ‎19-12-2022 09:16

on ‎19-12-2022 09:16

Hi @tony29 were you able to get this worked out?

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