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Seeing devices on O2 app

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psduffy
Level 1: Joiner
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Registered:

‎10-10-2023 20:00

‎10-10-2023 20:00

Hi all. There are four phones registered to my account (mine, my partner's and my two children), but I can only see mine on the O2 app. I'd like to be able to see all of them. I've tried 'bring in other product' but it just tells me that they are already registered. Does anyone know how I can see all the phones on the app?

Thank you. 

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MI5
Level 94: Supreme
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‎10-10-2023 20:03

‎10-10-2023 20:03

@psduffy 

Accounts cannot be combined currently.

You'll need a separate login for each.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 77: Grand Master
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‎10-10-2023 20:03

‎10-10-2023 20:03

@psduffy 

 

At the moment you cant has the feature has been temporarily disabled, due to the ongoing migration of Virgin into o2.. 

So for now you cant do anything

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 150170 Posts
  • 641 Topics
  • 28604 Solutions
Registered:

‎10-10-2023 20:03

‎10-10-2023 20:03

@psduffy 

Accounts cannot be combined currently.

You'll need a separate login for each.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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