SOMEONE STOLEN MY PHONE AND I CAN'T LOG IN TO MY ACCOUNT

[ANGEL9876]

SOMEONE STOLEN MY PHONE AND I CAN'T LOG IN TO MY ACCOUNT BECAUSE IT SEND THE TEXT TO MY PHONE NUMBER HOW CAN I GET THAT WHEN YOU LOST THE PHONE? AND THE CUSTOMER SERVICES IS VERY BAD. I WENT TO O2 SHOP TO GET HELP ASK ME SO MANY QUESTION BUT AT THE END TELL ME TO PHONE F CUSTOMER SERVICES BECAUSE HE SAID HE CAN'T DO IT!!!! GIVE ME THE SIM CARD WHICH I JUST LOST MY F PHONE HOW DO I GONNA PHONE YOU. EH? PHONE THE CUSTOMER SERVICES EMAIL ME WILL SEND IT AS SOON AS POSSIBLE, IT BEEN A WEEK BUT NOTHING COME!!!! I'M SO DISAPPOINT IN YOU BECAUSE I BEEN RECOMEND YOU TO A LOT OF PEOPLE BUT NOW I'M SO DISAPPOINT. I NEED THIS FOR MY WORK MY DAILY LIFE. IF YOU CAN'T DO ANYTHING ABOUT IT I WILL BE LEAVING FROM YOU SOON AND MY WORK HAVE OVER 30 PEOPLE WILL BE CHANGING FROM YOU SOON AS WELL.

[MI5 · Accepted solution]

@ANGEL9876 

You need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[pgn]

Some info here might help - although you must be able to login to O2 on the web if you can login here, @ANGEL9876 - password is common to both parts of the site.

1. Guide: Lost or Stolen O2 Device? - How to Report it 

2. Guide: A Guide to Skype can be used, one of the numbers in this guide accepts calls from Skype: Guide: Coronavirus Community Help and Support 

Good luck, @ANGEL9876 - sorry you had a poor experience in one of O2's shops.