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SK17 signal

SarahCM
Level 1: Joiner
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We have had no mobile signal in this area since the mast was vandalised before Christmas. How do we claim a refund on bill? Mast was fixed just last week.....

 

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Enlli
Level 66: Unequalled
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There is no automatic right to compensation as O2 do not guarantee reception in any given area. This is stated in the Terms and Conditions which you read before signing up.

You can ring O2 but it all depends on who you get and how sympathetic they are.

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@SarahCM 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2 and ask for a goodwill gesture.

Note that it is not guaranteed though.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@SarahCM You need to speak to customer service. They're not obliged to compensate you, but they may offer a goodwill gesture. It's luck of the draw who answers your call.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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