Solved: SIM 1 not provision

Sarah_Lennox · ‎18-05-2021

Hi,

What does the message "SIM 1 not provisioned" mean? I ordered my upgrade online and received it today with a new SIM card.

I am able to connect to Wi-Fi etc but I cannot make/receive voice calls or text messages. Does the "SIM 1 not provisioned" mean I have to wait for my SIM to register?

Many thanks

Sarah Lennox

MI5 · ‎18-05-2021

@Sarah_Lennox

The new sim is blank.

Either use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-05-2021

@Sarah_Lennox

The new sim is blank.

Either use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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