@Inna2
Check you haven't got a spending cap on the account, and have you tried to use a different network, also make sure the number is in the phone with +44 at the beginning.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
