Roaming not working in Italy

[James1uk]

 

Hi- my iPhone 12 is not working when roaming in Italy. It briefly connects to a network but the signal bars stay totally greyed out (see pic below) then it shows as no signal. This happens wherever I am, even though my partner sat next to me has full signal. It happened last year and @O2Lisa managed to do something on my account to get it working. But it has happened again and the last 2 times I’ve been here I haven’t been able to use my phone. Is anyone else able to help to get my phone on today? I’m on O2 pay monthly.  Thanks!! 

 

[Cleoriff]

@JulieElaGrace  If your phone worked in Portugal then you don't have a Roaming bar.

Have you checked your APN?

[JulieElaGrace]

@O2Lisa: Can you help? 

[O2Lisa]

Hi @JulieElaGrace, course I can .. I'll message you privately and look in to this for you. 

[JulieElaGrace]

I've replied privately, @O2Lisa. Thank you!

[MazJane]

Hi @O2Lisa, we have a O2 Business account and my Director is in Italy and has been unable to connect to a network since he landed on Saturday. The person he is traveling with is on the same business account and can connect. Tech services have been unable to help so far. Can you help?

[O2Lisa]

Hi @MazJane, I'll do my best to help, I'll message you privately and look in to this for you.