This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Roaming abroad

Go to solution
Jrob
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-10-2022 11:03

on ‎17-10-2022 11:03

Hi, I have just returned from Spain and was unable to access mobile data as it was only displaying 3G in the top right hand corner with no option to connect to 4G in the settings ( iphone 13 pro), only 5G which obviously was unavailable in that area. This is despite 2 others in our party ( both on o2) connecting to 4G automatically. I tried all of the suggestions I could find online, including toggling on and off airplane mode and moile data and restarting phone buy with no success. Any ideas please?

Message 1 of 3
529 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28871 Solutions
Registered:

on ‎17-10-2022 14:44

on ‎17-10-2022 14:44

@Jrob 

Some things to try in future:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
507 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28871 Solutions
Registered:

on ‎17-10-2022 14:44

on ‎17-10-2022 14:44

@Jrob 

Some things to try in future:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
508 Views
0 Kudos

Go to solution
Jrob
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-10-2022 14:47

on ‎17-10-2022 14:47

OK, I think I will contact o2.

Message 3 of 3
504 Views
0 Kudos
Top Kudoed Authors
View All
Top