Redeeming Disney+ extra

[Kerry7]

The link I've been sent to redeem my extra will not work

[MI5 · Accepted solution]

@Kerry7 

You'll need to calll customer service. 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Kerry7]

Thank you, I'll try it. I spoke to someone earlier who re sent the link but that also didn't work. Thanks again.

[madasaf1sh]

@Kerry7

Have you cleared the cookies / history from you web browser or tried another browser.

[Kerry7]

Calling 202 doesn't work, I can't get through to speak to anyone, it just cuts you off unless you're calling to report your phone stolen or reporting fraud.

[MI5]

@Kerry7 

It works for other people if you follow the guru advice. Calling around 8.00am may be the best time to call though.

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.