Recovered iPhone still blacklisted! Struggling to get O2 to remove it!

[RandomHuman]

Hi all,

My iPhone 11 was blacklisted back in Feb 2023 when I reported it stolen. It was recovered by the British Transport Police about 5 months later, but I only got it back recently. When I tried to use it again no SIM card worked in the phone. I later found out it was blacklisted.

Since then I’ve spoken to O2 agents several times and get different answers. Some say there’s no bar, but every check I’ve run with services like CheckMEND and DoctorSIM shows it’s blacklisted and was submitted by O2 in Feb 2023. During the last call, while asking them to check the actual blacklist database, I weirdly got an email saying a bar had been applied to my IMEI instead of removed.

The last agent said they couldn’t see what previous agents had done or if an escalation was even raised. During my initial calls to O2 I was told I’d be contacted to provide further information but I’ve had to chase O2 every time. The phone is still blocked and unusable.

Has anyone managed to get O2 to actually remove a blacklist after recovery, and how did you do it?

Blacklist report attached to explain issues I’m facing with the phone. (personal details removed).

Any help or advice would be greatly appreciated. I feel like I’m getting nowhere explaining this to the agents on the phone.

Thanks!

 

[RandomHuman]

Quick update, all sorted now! Appreciate the tip about reaching out on social media, can’t believe that’s what finally sorted it 😂 thanks a ton to everyone who helped!

[MI5]

You're welcome @RandomHuman