Recent order not dispatched

[LMC91]

Hi, I ordered 2 Huawei Y6 2019 phones on the 5th December, 2 colours of the same phone, and both in stock at time of order. The confirmation even said it would be delivered by 7th December. Payment is also been took out of my bank.

There have been no emails, and no sign of them being dispatched. Also both phones are out of stock on the website. At this time I’m getting worried they had no stock at all, and won’t be delivering for Christmas. If they aren’t going to deliver, ideally I would like to know, it has stopped me from purchasing the phones elsewhere in order to secure the phones for Christmas.

Can anyone assure me I’m going to receive my order in time? If at all? I couldn’t see live support, and no sign of a phone number to talk.

Thank you

[jonsie · Accepted solution]

We don't have access to that information on the communty @LMC91 

You need to call customer service
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Choose the fraud or upgrade option if necessary

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