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Recent charges not yet on bill

Andy40
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on ‎29-08-2023 21:51

on ‎29-08-2023 21:51

How do I check recent charges that haven't appeared on my bill?  I made a call to a 0333 number and not sure what the charge is but the 'recent charges' section on billing is a few weeks behind.

Thanks

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Enlli
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on ‎29-08-2023 21:56

on ‎29-08-2023 21:56

Numbers starting 03 come out of your allowance the same as 01, 02 and most 07 so they won't show in recent charges.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎29-08-2023 21:59

on ‎29-08-2023 21:59

@Andy40 

Guide here will help you Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Andy40
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on ‎29-08-2023 23:58

on ‎29-08-2023 23:58

Thanks for the reply. Is there a way of viewing recent calls though in the billing section?

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jonsie
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on ‎30-08-2023 00:42

on ‎30-08-2023 00:42

Follow this link

Guide: How do I get to the 'Download Bill' page? 

You will see Recent Charges in the blue banner on the LH side of the page

Click on that and then use the drop down box at the top to see calls, texts and data since your last bill

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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