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Receiving bills and having money removed from my account after cancelling

Stel
Level 1: Joiner
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I cancelled my O2 account almost 3 months ago by calling O2. Since then I keep on receiving bills and having money extracted from my account via direct deposit. How can I stop receiving emails and having money extracted from my account, please? I have moved oversees, so coming to a O2 store or calling O2 aren't options for me. 

Thank you

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MI5
Level 94: Supreme
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@Stel 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on +44800 081 0255

You can also get in touch with Payment Management team on +44800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Thanks

Use Skype to call for free Guide: A Guide to Skype 

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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@Stel You may not have cancelled correctly. Cancelling your contract - An updated guide - O2 Community

If your account is still active you can call O2 for free from your mobile on +44 7860 980 202

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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