11-04-2024 21:23
I cancelled my O2 account almost 3 months ago by calling O2. Since then I keep on receiving bills and having money extracted from my account via direct deposit. How can I stop receiving emails and having money extracted from my account, please? I have moved oversees, so coming to a O2 store or calling O2 aren't options for me.
Thank you
11-04-2024 21:32 - edited 11-04-2024 21:34
11-04-2024 21:32 - edited 11-04-2024 21:34
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255
You can also get in touch with Payment Management team on +44800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Thanks
Use Skype to call for free Guide: A Guide to Skype
Guide: How to find help & contact O2
Guide: Cancelling Your Contract
11-04-2024 21:33 - edited 11-04-2024 21:34
11-04-2024 21:33 - edited 11-04-2024 21:34
@Stel You may not have cancelled correctly. Cancelling your contract - An updated guide - O2 Community
If your account is still active you can call O2 for free from your mobile on +44 7860 980 202
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)