Ported number from EE

Chris276 · ‎29-11-2023

Hi,my old number has been ported today from EE and everything seems to be working fine apart from that I’m not able to receive any calls,it goes straight to EE voicemail for some reason. I have reset network settings on my iPhone but still doesn’t work. By the way my old EE SIM card is still active,which is also a bit confusing. Am I doing anything wrong or the porting is still not gone through completely? Thanks

MI5 · ‎29-11-2023

@Chris276

It's gone wrong somewhere as your EE sim should switch off first.

You may have to speak to both O2 and EE to resolve.

Start with O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-11-2023

It sounds like a split port

Best option is to call O2 and ask them to sort out the porting files with EE

I would give it a little more time just in case the port is still being processed

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Ported number from EE

Daughter can’t call or text me?

eSIM not provisioned

iPhone 16 - Number unavailable for iMessage and Fa...

RCS MESSAGING

No network available in my mobile