Port request

[Chris1980]

I submitted a port request to keep my old number on the 28/12/22 at 15.00 

The information on O2 website said submitted before 17.00 it will take 24hrs.

H

It's now the 31st and I have no phone line. My old line is also dead. I am Military and on standby and need to have a mobile. 

O2 have told me about 4 different things now, firstly they told me there was a technical glitch. Then they told me it was submitted on a non working day (nowhere on there website or app was the 28th listed as non working) then they said there was an issue with the port in and now they are saying I submitted two requests one on the 28th with incorrect information and one on the 29th which is entirely untrue. The form is simple and I submitted it once on the 28th so now I feel I'm being lied to blatantly. 

I've now been told I've got to wait a further 5 days for the technical team to sort this out and of course its New Year.

If any of this information had been available to me (ie their non working days that are working days for everyone else) I would never have risked the port in. My last company completed a port in in 2 hours. 

I have screenshots of the conversation and I am about to contact Ofcom about the situation. 

Has anyone else experienced this 

Regards Chris 

[pgn]

@Chris1980 and @Noodles23 - was Georgina unable to help? She said she would send you a private message here, @Chris1980 - I will tag @O2Emma who is on now, see if she can figure out why your port is stuck. Not sure, @Noodles23, do you have a similar problem?

[Noodles23]

Yes i do, it was meant to be sorted today and nothing

[pgn]

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@Noodles23 wrote:

Yes i do, it was meant to be sorted today and nothing

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Well, I have tagged @O2Emma who is on the Forum until 9pm, hopefully she can get to you this evening.

[O2Emma]

Hi @pgn I will pick this up for @Chris1980 and I am already in contact with @Noodles23 thanks.

[O2Emma]

Hi @Chris1980 I will send you a private message to look into this for you.