cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not showing 5g

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My phone is showing LTE at the top of my phone, it should be showing 5G, my mobile data is on, also the wife's phone is showing 4G. My phone has been like this for awhile is there anything in settings l have overlooked?

                       Thanks

 

Message 1 of 5
383 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 146303 Posts
  • 636 Topics
  • 28163 Solutions
Registered:

@Stafkoi 

You need a 5g phone, with 5g turned on in settings.

A 5g sim. and be in a 5g area http://status.o2.co.uk/

Also only available on contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
380 Views

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have all the above, my phone is a 

Galaxy S20 5G

                        Cheers

Message 3 of 5
373 Views

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Turned on in settings, where do l find that

Message 4 of 5
372 Views

MI5
Level 94: Supreme
  • 146303 Posts
  • 636 Topics
  • 28163 Solutions
Registered:

@Stafkoi 

Sim and network settings.

There is also a 5g bolt on required if everything else is good.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
371 Views