Phone not ringing out even though bill is paid

[Liz20]

Hi phone isn’t ringing out even though bill is paid?

[Cleoriff · Accepted solution]

@Liz20 

Keep rebooting the phone until full service is resumed.

However, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this