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Phone call from O2

ArthMawr
Level 1: Joiner
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I received a call from someone called Elena claiming to be from O2 I established that she was calling from the Philippines She claimed I am eligible for a discount to £7:00 monthly sim only 50 gb unlimited talk and text. She asked me to confirm my name and email. The. She sent a link to update my password with a promo code. She said I would receive a free gift When the email arrived I clicked on it. Next a code came via SMS she asked for the one time code I got suspicious so I gave her the wrong code then hung up. She tried to call me from a London number but I did not pick up. I know that O2 will never call me and ask for pin number

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MI5
Level 94: Supreme
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@ArthMawr 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 8
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7 REPLIES 7

MI5
Level 94: Supreme
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Registered:

@ArthMawr 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
826 Views

Enlli
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Seems they are active again after a short pause going on posts here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 8
819 Views

MI5
Level 94: Supreme
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Just cyclic and not everyone is going to come here to question it,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
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Bambino
Level 85: Esteemed
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Scammers are never not active.

I DO NOT WORK FOR O2



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Message 5 of 8
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MI5
Level 94: Supreme
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Always someone trying to rip you off somewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
809 Views

Bambino
Level 85: Esteemed
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No matter how many times people are warned not to give details or information to cold callers they still do. The circle remains unbroken.

I DO NOT WORK FOR O2



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Message 7 of 8
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MI5
Level 94: Supreme
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Sure does

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
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