Phone Calls Keep Breaking Up

[Iz]

When I'm making phone calls the person I'm speaking to keeps complaining that the call is breaking up. Also, some calls just drop out completely.

I've tried using a different handset but the same thing happened.

I've tried making a call from the garden, but the same thing happened.

I have a non-smart phone, so these are standard voice calls, not using an app nor wi-fi.

[Cleoriff · Accepted solution]

Sounds as if you may need a new sim. You can get one instore if you take ID or

Give O2 a call on 202  or 0344 809 0202 or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help

[Iz]

Thank you. When I eventually got through the customer service system to a person, they came to the same conclusion and a new SIM is now in the post.

[Cleoriff]

Pleased to hear it @Iz. Best of luck x

[Iz]

@CleoriffThe new SIM turned up yesterday, and I swapped it across. I've now made a number of calls without any problems. So a new SIM was the required solution (although it appears my question has been set to 'solved' before it actually was solved).

[Cleoriff]

So pleased It's all sorted @Iz 

As for the solution being given, this is done by our managers with the 'best answer'. Simply because 60% of people don't bother coming back. So I'm happy that you did. 😉